Arsenale Privacy Policy

Arsenale Systems, Inc. is committed to ensuring that your personal privacy is protected.

This privacy statement ("Privacy Policy") sets out how Arsenale Systems, Inc. ("Arsenale", "we", "us" and "our") uses and protects the privacy of personal information provided to or collected by us—through our products and services, through our website at, and through other company-related online resources. In this Privacy Policy, "you" and "your" refers to the end-user of our products or services, the legal entity who is the licensee of our products or services, or the visitor to our website or other company-related online resources.

Your use of our products, services and online resources implies consent to the terms of this Privacy Policy.

What Personal Information We Collect and How We Use It

When You Purchase or Request a Trial of Our Products

When you purchase or request a trial of our products from Atlassian Corporation Plc ("Atlassian") via Atlassian Marketplace, we receive the following information from Atlassian regarding your transaction: the Arsenale product, license size and support duration, the Atlassian-issued invoice number and unique license identifier (Atlassian Support Entitlement Number, or "SEN"), your name, organization name and contact details (including physical address, email addresses and phone numbers), and the name and contact details of any reseller who assisted you with the transaction. The information Atlassian shares with us is limited to that information you or your reseller provided when initiating the product purchase or trial.

We use the personal information associated with your product purchase or trial to provide you with product support that you initiate, notify you of new product releases, alert you to critical product security issues, offer tips on making best use of the product, and notify you of associated Arsenale products, services and events.

When You Use Our Products

Arsenale products are downloaded and installed by you onto computing devices that you own, manage or control. Our products do not initiate contact with or collect and transmit any data to Arsenale or to any third-party.

We may include features in our products such as feedback forms and links to online documentation in order to provide you with helpful information about product use and respond to your product questions. Your use of these contact and support features, and the personal information that may be shared with us as a result of their use, is covered by the other sections of this Privacy Policy.

When You Contact Us With a Product Inquiry

When you contact us about an Arsenale product via telephone, email, a form on our website at, an in-product contact form or link, or at an in-person event, we may ask you for your name, contact information, organization name, and details associated with your inquiry. Any information you provide to us when making such an inquiry is only used to address the specific needs of your inquiry, and when submitted via website or in-product form or link, only used for the indicated purpose.

When you submit an inquiry via an in-product contact form or link, to expedite our answering your inquiry our product may automatically collect additional information about the environment in which you are using our product, and include that information with your submission. This information includes: the details of your Arsenale product license, the version of our product and underlying application being used, the application and operating system environment in which the product is running, the type of web browser and computing device you are using, any product errors or warnings, and the in-product context from which your inquiry originated. The information automatically collected and provided to us with your submission does not include any information on projects, project data, user data or user activities within your application.

In following up on your product inquiry, we may request additional information from you such as screenshots or video captures, product configuration details, product file exports and application log files. This additional information may include project and/or user data, including personally identifiable information. We use telephone, email, screen sharing and file sharing services to securely receive this information from you and provide you with continued support. All additional information shared with us is with your implicit consent and used solely to address the immediate issues we are helping you to resolve.

When You Browse Our Website

When you browse our website at no personally identifiable information is collected.

Our website uses Google Analytics and web server log files to collect visitor usage statistics including, for example, the referring website, your geo-location data, your IP address, the type of web browser and computing device you are using, and what pages you visit on our website. This helps us understand how you located and use our website. This collected information is not linked to any other identifying information that you may provide to us and remains anonymous. Google Analytics uses HTTP cookies and other means to record and transfer information about how you're using our website to Google servers. See Google Analytics Terms of Service for details.

The anonymous statistics collected are used solely to improve the usefulness, effectiveness and security of our website.

Our website may contain links to other websites that are not owned or managed by us. We do not have any control over those websites and are not responsible for the protection and privacy of any personal information collected from you or which you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

When You Browse Other Company-Related Online Resources

We list and sell our products on Atlassian Marketplace, which is owned and managed by Atlassian. Your use of that website is governed by Atlassian's Marketplace Terms of Use and Atlassian's Privacy Policy rather than our Privacy Policy.

On our Arsenale product pages on Atlassian Marketplace, Atlassian enables our use of Google Analytics to collect anonymous visitor usage statistics. We use Google Analytics in this context identically to how we use that tool on our own website—no personally identifiable information is collected by us. For additional details, see our discussion above regarding use of Google Analytics on our own website.

How We Store and Secure Your Personal Information

The personal information you provide to us is stored securely on our computers using industry standard best-practices for secure access, data protection, user privileging and password management, and multi-factor authentication.

We also use a number of third-party services and service providers to privately store and process your personal information on our behalf. These services and service providers are vetted for their compliance with this Privacy Policy and our own high standards for privacy, security and compliance with applicable legal requirements.

Service providers we work with do not have any right to use the personal data that they store and process on our behalf beyond what is necessary to assist us in making our products and services possible. When we use their services we make sure your personal information is being handled with the same integrity and security as we do.

The service providers we use to store and process your personal information, and links to their relevant policies, include:

The services and service providers in this list may change from time to time and without notice. Please contact us for a current list.

How Long We Retain Your Personal Information

We retain the personal information that we collect about you for as long as reasonably necessary for the purposes set out in this Privacy Policy.

We also may retain your personal information for a longer period of time to support providing or marketing our services to you or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. If we delete some or all of your personal information, we may continue to retain and use information that has been aggregated or anonymized so that it can no longer be used for personal identification.

Disclosure of Your Personal Information

If you purchase one of our products, we may use the name and logo of your organization for limited marketing purposes, such as the Our Customers list on our website. We do not use the information of any individuals, or from trial uses of our products, for this purpose; only that of purchasing organizations.

If our business enters into a joint venture with or is sold to or merged with another business, your information may be disclosed to our new business partners or owners for continuity with the information uses outlined in this Privacy Policy. Our terms of engagement in any such transactions will require that any use of your information by those businesses be at least as restricted as the terms of this Privacy Policy.

Your personal information is used only for the purposes set out in this Privacy Policy. Unless required to do so by law, we will not otherwise share, sell or distribute that information without your consent.

Your Personal Information Rights and Preferences

You have the right to request an audit and copy of your personal information that we have stored, and to ask us to make any necessary corrections to ensure that it is accurate and up-to-date. You may also ask us to remove any personal information that you do not wish for us to store.

To make such a request, or if you wish for us to exclude you or your organization from any specific use of your information outlined in this Privacy Policy, please contact us at . We will ensure that the issue is addressed to your satisfaction within 30 days.

Questions or Concerns

If you have any questions or concerns about this Privacy Policy, or regarding your privacy in relation to Arsenale, please contact us at . Your privacy is important to us and we will make every effort to address your concerns.

Updates to This Privacy Policy

This Privacy Policy was last revised on January 21, 2019 and is effective as of that date.

We may change this Privacy Policy from time to time by updating this page. When Privacy Policy changes are made, we will notify you by posting an announcement on the Arsenale website at, and by sending a notification email to all registered users of our products and services.

Copyright © 2022 Arsenale Systems, Inc. · All rights reserved · Contact Us